Pluggerzz Privacy Policy

Pluggerzz ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your data when you use our platform ("Platform").

By accessing or using Pluggerzz, you agree to this Privacy Policy. If you do not agree, please do not use our services.

1. WHO WE ARE

Pluggerzz is a digital platform that connects individuals and businesses seeking services ("Users") with independent service providers ("Taskers"). We operate under UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this Privacy Policy, you can contact us at [Your Contact Email].

2. WHAT DATA WE COLLECT

We collect personal data that you provide when using the Pluggerzz Platform, as well as information automatically collected when you interact with our services.

2.1 Information You Provide to Us

When you sign up or use Pluggerzz, we may collect your name, email address, phone number, and password for account creation. If you create a profile, we may collect additional details such as your profile photo, bio, skills (for Taskers), and job preferences.

For payment processing, we collect billing information and transaction history, but we do not store your financial details as payments are processed through third-party providers. We also collect any messages and correspondence between Users and Taskers, as well as any verification documents, such as identification or certifications submitted by Taskers.

2.2 Information We Collect Automatically

When you use Pluggerzz, we may collect certain information automatically, including your IP address, browser type, operating system, and device identifiers. We track your usage of the Platform, such as pages visited, actions taken, and time spent on the site. If you grant permission, we may collect location data to provide better service matching. Additionally, we use cookies and similar technologies to improve your experience.

2.3 Information from Third Parties

We may collect data from third parties, including payment processors for transaction verification, identity verification providers to confirm Tasker details, and marketing or analytics partners to enhance our Platform.

3. HOW WE USE YOUR DATA

We use your personal data to operate and improve the Pluggerzz Platform. This includes providing and managing your account, verifying Tasker identities, processing payments, and facilitating communication between Users and Taskers.

We also use your data to prevent fraud, ensure compliance with UK laws, and communicate with you regarding updates, promotions, or important service information. Marketing communications are only sent if you have given consent.

We analyze usage patterns to improve our Platform and may use aggregated, non-identifiable data for business insights. If required by law, we may also process your data for regulatory and compliance purposes.

4. HOW WE SHARE YOUR DATA

We do not sell your personal data. However, we may share it in certain circumstances.

We share data with trusted service providers, including payment processors, cloud storage providers, and identity verification services, to ensure smooth Platform operations. When Users and Taskers interact, we share relevant details such as job requests and Tasker profiles to facilitate bookings.

If required by law, we may disclose data to regulatory authorities, law enforcement, or legal representatives to comply with legal obligations or protect the rights and safety of Pluggerzz, Users, and Taskers.

5. DATA SECURITY

We take security seriously and implement measures such as encryption, access controls, and regular audits to protect your personal data. However, while we strive to keep your data secure, no system is entirely foolproof. We encourage Users and Taskers to use strong passwords and be mindful of sharing sensitive information.

6. DATA RETENTION

We retain personal data only for as long as necessary. Account information is kept until you request deletion. Payment data is retained for a minimum of six years to comply with UK tax laws. Communication records and customer support queries are stored for up to two years.

Certain data may be retained for legal, regulatory, or security purposes even after an account is deleted.

7. COOKIES & TRACKING TECHNOLOGIES

We use cookies and tracking technologies to enhance your experience. Essential cookies enable core Platform functionality, analytics cookies help us improve our services, and marketing cookies are used for targeted advertisements, subject to your consent.

You can manage cookie preferences through your browser settings. Disabling some cookies may affect Platform performance.

8. YOUR RIGHTS UNDER UK GDPR

Under UK GDPR, you have the right to access, correct, or delete your personal data. You may also restrict how we process your data, request data portability, or object to specific uses. If you have given consent for marketing, you can withdraw it at any time.

To exercise your rights, contact us at [Your Contact Email]. We may request identity verification before processing your request. If you are not satisfied with our response, you can file a complaint with the UK Information Commissioner's Office (ICO) via www.ico.org.uk.

9. THIRD-PARTY LINKS & SERVICES

The Pluggerzz Platform may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their privacy policies separately.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any significant changes will be communicated through email notifications or an updated version on the Platform. Continued use of Pluggerzz after updates signifies your acceptance of the revised policy.

11. CONTACT US

For privacy-related inquiries or to exercise your rights, contact us at info@pluggerzz.co.uk