EN
English

Pluggerzz

Data deletion request

How to ask us to delete your account or personal data.

 

Pluggerzz Data Deletion Request Policy

Applies to: Website + App Last updated: 19 February 2026

Pluggerzz respects your privacy and your rights under UK data protection law. This policy explains how to request deletion of your personal data and what happens once we receive your request.

1. How to request deletion

To request deletion of your personal data, email us from your registered email address at:

Email: [email protected]

Subject line: Data Deletion Request

If you no longer have access to your registered email address, contact us at the same email and we will provide alternative verification steps.

2. What to include in your request

Please include:

  • Full name
  • Registered email address (and phone number used, if applicable)
  • Pluggerzz username (if applicable)
  • Any relevant booking reference(s) (if applicable)
  • Reason for the request (optional)

3. What happens next

After receiving your request, we will:

  • Verify your identity (we may ask for additional information to confirm you are the account holder).
  • Check for open activity (active bookings, disputes, chargebacks, or safety concerns may delay deletion).
  • Process deletion or anonymisation where appropriate in line with our Privacy Policy and legal obligations.
  • Confirm by email once completed, or if we need more information.
Active bookings: If you have active bookings or unresolved disputes, we may pause deletion until these are settled to protect all parties.

4. Timeframes

We aim to complete valid deletion requests within 30 days of verifying your identity, unless the request is complex, we need additional information, or we must retain certain data for legal reasons.

If we need more time, we’ll tell you why and keep you updated.

5. What we delete (and what we may retain)

5.1 Data we typically delete or anonymise

Depending on your account type and activity, this may include:

  • Profile information (name, photo, bio, service categories)
  • Account identifiers and preferences (where not required for legal retention)
  • In-app messages and support tickets (subject to retention rules)

5.2 Data we may retain (even after deletion)

We may need to keep limited data where required or permitted by law, including:

  • Transaction and tax/accounting records (typically up to 6 years in the UK)
  • Fraud and security logs (to protect users and the Platform)
  • Records needed to establish, exercise, or defend legal claims
  • Information required to comply with regulatory requests or court orders
Where possible, retained data will be minimised, access-restricted, and kept only for the required period.

6. Effects of deletion

  • Your Pluggerzz account will be permanently deactivated.
  • You may lose access to past bookings, receipts, messages, and account history.
  • Deletion is generally irreversible once completed.

7. Contact

For deletion requests or questions about privacy rights, email [email protected].