EN
English

Careers

 

Careers at Pluggerzz

We’re building a trusted marketplace that makes everyday tasks easier; for customers, and for the skilled pros who power it.

Location: UK (hybrid/remote by role) Team: Product • Ops • Growth • Support
View open roles Send a speculative application

1) Our mission

Pluggerzz connects people who need help with reliable local pros. We’re focused on trust, transparency, and great fulfilment — making it easy to book work, communicate clearly, and get quality outcomes.

2) Our values

Trust first
Safety, honesty, and accountability come before growth.
Simple beats clever
We build clean UX that real people can use fast.
Respect & fairness
We treat customers and Pluggers with equal dignity.
Quality delivery
Reliable fulfilment and consistent standards matter.
Sharia-compliant marketplace: Pluggerzz operates as a values-based, Sharia-compliant platform. We do not support categories that conflict with Sharia principles (for example: alcohol-related services, non-halal meat/pork handling, DJ/music-led entertainment, adult entertainment, gambling-related activity).

3) Who we’re looking for

  • People who take ownership and finish what they start
  • Builders who care about user experience and real-world outcomes
  • Operators who love systems, clarity, and measurable improvements
  • Communicators who can be direct, kind, and consistent
We’re a marketplace — real-world reliability matters. We hire people who can balance speed with safety and trust.

4) Open roles

We’re hiring people who care about trust, reliability, and clean execution. If you don’t match every point but you’re confident you can deliver, apply anyway.

Customer Support Lead
Team: Support/Operations • Location: UK (Hybrid/Remote by agreement) • Type: Full-time / Contract
What you’ll own
  • Run day-to-day support across Customers and Pluggers (email + in-app).
  • Handle escalations (refunds, cancellations, disputes, trust & safety flags).
  • Build clear support playbooks, macros, and “what good looks like” standards.
  • Track core metrics (first response time, resolution time, CSAT, repeat contact rate).
  • Partner with Product/Ops to turn recurring issues into fixes (not just replies).
What we’re looking for
  • Experience leading support in a marketplace, services, or fast-moving consumer app.
  • Strong judgement on refunds/disputes and calm communication under pressure.
  • Comfortable writing policy-friendly responses and documenting processes.
  • Bonus: experience with Zendesk/Intercom/HubSpot helpdesk or similar.
Apply: Email your CV + a short note with subject Careers – Customer Support Lead.
Operations Coordinator
Team: Operations • Location: UK (Hybrid/Remote by agreement) • Type: Full-time / Contract
What you’ll own
  • Keep the marketplace running smoothly: fulfilment, reliability, and response speed.
  • Improve processes for onboarding Pluggers (verification, profile quality, readiness).
  • Monitor cancellations/no-shows and help reduce repeat issues.
  • Create lightweight SOPs and quality checks for categories (plumbing, electrical, etc.).
  • Support rollouts of new features and ensure teams follow the updated playbooks.
What we’re looking for
  • Strong organiser with great attention to detail and follow-through.
  • Comfortable working with metrics and spreadsheets (basic ops reporting).
  • Confident communicating with providers and customers in a respectful, firm way.
  • Bonus: experience in service operations, logistics, or marketplace ops.
Apply: Email your CV + a short note with subject Careers – Operations Coordinator.
Frontend Developer
Team: Product/Engineering • Location: Remote (UK preferred) • Type: Full-time / Contract
What you’ll build
  • Ship clean, fast, conversion-focused UI for the Pluggerzz web platform.
  • Improve booking flows, trust signals, and friction points across key journeys.
  • Build reusable components with a consistent design system.
  • Work closely with Product/Ops to turn insights into simple user wins.
  • Maintain performance, accessibility, and responsive behaviour across devices.
What we’re looking for
  • Strong experience with modern frontend (React/Next.js preferred).
  • Comfortable with component libraries, state, forms, and API integration.
  • Ability to build “Apple/IKEA-level” simplicity: clean, modern, minimal.
  • Bonus: experience with marketplaces, payments, maps/location, or analytics events.
Apply: Email your CV + portfolio/GitHub with subject Careers – Frontend Developer.

Apply by email: info@pluggerzz.co.uk

Subject line: Careers – [Role title] (or “Careers – Speculative”)

Include your location, availability/notice period, and links (LinkedIn/portfolio/GitHub) if relevant.

5) Hiring process

  • Step 1: CV review
  • Step 2: Intro call (15–30 minutes)
  • Step 3: Practical task or work sample (role dependent)
  • Step 4: Final interview
  • Step 5: Offer and onboarding

6) How to apply

Email your CV and a short note about why you want to join Pluggerzz.

Apply by email: info@pluggerzz.co.uk

Subject line: Careers  [Role title] (or “Careers - Speculative”)

Tip: include your location, notice period, and links to portfolio/LinkedIn/GitHub (if relevant).

7) Applicant privacy notice

Pluggerzz (operated by MIJAM LIMITED will process your application data (e.g., CV, contact details, work history) to assess your suitability for roles and to manage recruitment. Lawful basis: legitimate interests and/or steps to enter a contract.

We typically retain recruitment data for up to 12 months after the hiring decision (unless you ask us to delete it sooner, or we need to keep it for legal reasons). To request deletion, email info@pluggerzz.co.uk with subject Data Deletion Request – Recruitment.

Need help?

Book a verified Pluggerzz in minutes.
Skip the reading, get help with your home today!

→ Book a Pro Try AutoReach