Terms and Conditions

For clarity, the following definitions apply throughout these Terms:

• "Platform" – The Pluggerzz website, mobile application, and associated services.
• "User" – A person or entity seeking services through Pluggerzz.
• "Provider" – An independent service provider offering services via Pluggerzz.
• "Services" – The tasks requested and completed through the Platform, including but not limited to cleaning, gardening, electrical work, plumbing, moving, painting, and handyman work.
• "Booking" – A confirmed request for services made through the Pluggerzz Platform.
• "Third-Party Services" – Any external services, including payment processors and verification tools, used by Pluggerzz.

2.1 Digital Marketplace Only

• Pluggerzz is not a service provider and does not offer or perform any services.
• Pluggerzz does not employ, supervise, or monitor Providers.
• Providers are independent contractors, not employees, agents, or representatives of Pluggerzz.
• Pluggerzz does not guarantee the quality, safety, or legality of any service provided by a Provider.

2.2 No Endorsement or Guarantee

• Pluggerzz does not verify or endorse the skills, background, or qualifications of any Provider.
• Users are responsible for conducting their own due diligence before hiring a Provider.

2.3 Legal Compliance

• Providers are solely responsible for complying with UK laws governing their profession.
• Users must ensure that services requested comply with all applicable UK regulations.

3.1 Registration & Eligibility

• Users and Providers must create an account to use the Platform.
• Users must be 18 years or older and legally able to enter into a contract.
• Providers must have the legal right to work in the UK and comply with all tax and business regulations.

3.2 Account Security

• Users and Providers are responsible for keeping their login credentials secure.
• Pluggerzz is not liable for unauthorized account access resulting from security breaches.

3.3 Account Suspension & Termination

• Pluggerzz reserves the right to suspend or terminate accounts for violations of these Terms.
• Users and Providers may request account deletion, but Pluggerzz reserves the right to retain certain data in compliance with UK laws.

4.1 Booking Services

• Users submit job requests, and Providers accept based on availability.
• A direct contractual agreement is formed between the User and Provider once a Booking is accepted.

4.2 Payment Processing

• All payments must be made through the Pluggerzz Platform.
• Providers will receive payment only after successful task completion and User confirmation.
• Payments are processed by third-party payment providers, and Pluggerzz does not store financial information.

4.3 Service Fees

• Pluggerzz may charge platform fees, which are communicated transparently.
• Attempting to circumvent the Platform’s payment system (e.g., direct cash payments) may result in account suspension.

4.4 Cancellations & Refunds

• Users may cancel a Booking up to 24 hours in advance without penalty.
• Late cancellations may incur a fee payable to the Provider.
• Refunds are granted at the sole discretion of Pluggerzz and are not guaranteed.

5.1 User Responsibilities

• Users must provide accurate job details and ensure a safe work environment.
• Users must not request services that:
• Violate UK laws.
• Require unlicensed professionals.
• Involve hazardous or illegal activities.

5.2 Provider Responsibilities

• Providers must perform services in a professional and lawful manner.
• Providers are responsible for providing their own tools, materials, and necessary insurance.
• Providers must comply with UK tax laws and declare their earnings accordingly.

5.3 Prohibited Conduct

Users and Providers must not:

• Engage in fraud, harassment, discrimination, or illegal activities.
• Misrepresent their skills, qualifications, or service capabilities.
• Attempt to bypass Pluggerzz’s payment system.

6.1 Limitation of Liability

• Pluggerzz is not liable for any injuries, damages, or losses resulting from services provided by Providers.
• Pluggerzz is not responsible for disputes between Users and Providers.

6.2 Public Liability Insurance

• Pluggerzz maintains public liability insurance for platform-related activities.
• However, this insurance does not cover individual Providers or Users for damages or injuries related to services performed.
• Providers are strongly advised to obtain their own liability insurance.

6.3 Cybersecurity Disclaimer

• Pluggerzz implements robust cybersecurity measures to protect user data.
• However, we do not guarantee that the Platform is free from cyber threats, hacking, or data breaches.

6.4 Dispute Resolution

• Users and Providers should resolve disputes directly where possible.
• Pluggerzz may assist in disputes at its sole discretion but is not obligated to mediate.

• Pluggerzz processes personal data in compliance with UK GDPR.
• Users and Providers consent to Pluggerzz’s collection and use of their data for service facilitation and security.

• Pluggerzz may update these Terms at any time.
• Continued use of the Platform constitutes acceptance of the updated Terms.

• These Terms are governed by UK law.